Sales include a MONEY BACK GUARANTEE, with items returned within 7 days of receipt (or of download of software from our servers, if the delivery is electronic). The right to return items such as software protection is valid until the registration codes are delivered.
To return an item, please write to us (via registered letter addressed to our office) or send us a fax.
The delivery times are those of the couriers we use. Deliveries via Posta Celere [fast delivery] or express courier usually require 7 working days from the date the order is placed, according to the order of bookings.
Postage is to be paid by the customer.
electronic delivery consists in the download of the item from our user area and is free of additional charges. It allows you to activate the software via the web and be up and running in a few hours.
Express courier: 15,00 Euro
Product prices include the instructions manual (provided in pdf format) and do not include VAT, which is added in compliance with international laws.
The following payment conditions are available. Some may require an additional fee shown with the postage and packing fees.
Cash on delivery (5,00 Euro)
Free updates are available for the first year. After that, the price depends on the number of programmes owned and is calculated as a percentage of the price of the first licence.
Customers are automatically sent a reminder about the subscription expiry from about one month before the expiry date. Reminders are sent weekly.
Customers can place the order following the link in the e-mail they have received or accessing their reserved area in the website.
HOW TO ORDER
Orders can be placed online (after registering with our website) or over the telephone, speaking to our operators.
PROTECTION AND ACTIVATION OF THE SOFTWARE
The protection systems of our software allow customers to choose between a software licence (free of charge) and hardware keys (individual or network, at the price shown).
Regardless of the protection chosen, the programmes are activated the first time they are used. The activation procedure is automatic if the computer is connected to the Internet. If it is not, there is an alternative procedure. An activation request file is created and later inserted into a page of our website. The licence file received is then entered manually.
Users opting for a hardware key can use the purchased programme by generating a temporary software licence to use until they receive the key.
The gsSentry software must be installed before any other GeoStru software can be activated. The installation is required only the first time a GeoStru programme is installed. The passport file, which confirms the identity of the customer and allows to use the software, must be entered the first time the software is activated. The passport file is automatically sent via e-mail or can be requested from the reserved area on our website.
If the software key option is chosen, users can request new activations if the computer is replaced, reconfigured (e.g. a new operative system is installed) or if installed programmes are transferred into a different system. In this case the software on the unused computer will be deactivated.
Notes on the purchase of a network key.
The network key can only be purchased if two or more licences for the same software are requested. If only one network key is to be used for several programmes, the same number of licences must be requested for every software programme.